Delivery and Shipping

Christmas Shipping Cut Off


$9.99 Flat Rate per order and FREE SHIPPING via Standard Australia Post Shipping or Standard Post Couriers Please for orders over $99 (Inc GST).

$13.95 Flat Rate per order for Express Shipping via Australia Post.

*Please note express shipping is not available in all postcodes of Australia.

Please note, due to the impact of Covid, our freight network is congested and experiencing significant delays.

Express Post orders will still be prioritised, however this service is also experiencing delays. Please use the tracking number provided in your shipment confirmation email to track your shipment.

Delivery:

A confirmation email showing that we have received your order will automatically be sent to you once you have proceeded through to the end of the checkout. Once accepted your order will be dispatched by the next Business Day.

Timing of Delivery:

Our warehouse is open and shipping orders daily Monday to Friday. You can purchase in confidence knowing that your goods will be dispatched from our warehouse within 1-2 business days of placing your order. We thank you for your patience and support during this time. For more information on delivery times, please visit  Australia Post or  Couriers Please

Whilst we endeavour to fulfil all orders, please note some items, sizes or colours may not be available at time of dispatch. Your credit card will be refunded for items not available at time of dispatch. If your Product has not arrived after the estimated delivery time, please contact Customer Service.

Cancellation or change

It may be possible for you to cancel or change your order if your order has not started the packing process in our warehouse. Please contact us or view our help center to find out more. 

Christmas 2021 Delivery Cut-off

Dates for delivery in time for Christmas 2021 differ by state. Please refer to the below cut-off dates:

Standard Shipping

  • QLD, SA: Dec 12 2021
  • NSW, VIC, ACT: Dec 13 2021
  • WA, NT: Dec 7 2021
  • TAS: Dec 11 2021

Express Shipping

  • QLD, NSW, ACT, SA: Dec 17 2021
  • VIC: Dec 18 2021
  • WA, TAS: Dec 14 2021
  • NT: Dec 12 2021

Shipping Method:

Please note we only ship orders to Australian Postal addresses and post office boxes. Unless otherwise agreed by us, we will deliver your Products to the Australian address indicated on your Order Confirmation. We dispatch all orders using the Australia Post eParcel service or Couriers Please Parcel service. If no-one is available to take delivery of your Products, our carrier will leave a card so you can pick-up your Order from your local collection point. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all Products will pass to you on delivery.

If you have specified a recipient who is not you, for delivery purposes, then you accept that evidence of a signature by a person who identifies themselves as that person at that delivery address, is evidence of delivery to you and fulfilment by us of our responsibility.

Shipping Charges:

All purchases for delivery in Australia will be charged as follows: We offer free standard shipping for all orders of $99 (inclusive of GST) or more.
Orders under the value of $99 (inclusive of GST) will incur a flat rate of $9.99 for standard shipping. 
Our freight and handling fees do not include insurance and we may not be held responsible for any damage, destruction or loss of goods after delivery to our carrier.
Any applicable shipping charges for your order will be shown during the checkout. 
We may at our discretion offer limited time Free Shipping promotions from time to time based on the following eligibility criteria:

  • Order is placed during the stated promotional period;
  • Free shipping eligibility registration information must be completed in full (incorrect postcodes will be advised in the registration process);
  • Free Shipping offer is valid for all Australian territories;
  • Shipping charges will apply to ineligible products/orders; and
  • Offer is not available for commercial or wholesale/bulk orders.

Order Tracking

After your order has been dispatched a confirmation email will be sent to the email address you provided, with an Australian eParcel tracking number. You can track the shipping status of your order at Australia Post or  Couriers Please