Warranty - Baccarat Lifetime Guarantee and 12-Month Guarantee

Baccarat products are covered by a guarantee which is provided by Playcorp Pty Ltd (ACN 006 277 363).

The terms and conditions of the guarantees are outlined below.

 

Warranty Period:

Baccarat Lifetime Guarantee – covers all Baccarat products (excluding Baccarat Kitchen Appliances and Accessories)

The warranty starts from the date of purchase and continues for 25 years from this date. Replacement of the product or a part of the product does not extend or restart the Warranty Period.

Baccarat 12- Month Guarantee – covers all Baccarat Electrical Kitchen Appliances and Accessories

The warranty starts from the date of purchase and continues for twelve (12) months from this date. Replacement of the product or a part of the product does not extend or restart the Warranty Period.

What it covers:

Playcorp guarantees that the product is free from defects in workmanship or materials or abnormal deterioration when used in accordance with our ‘’Care and Use Instructions’’ and normal domestic use during the Warranty Period.

What it does not cover:

 The guarantee does not cover defects or faults caused to the product by:

  • Misuse or a failure to use in accordance with our “Care and Use Instructions”, such as improper use and cleaning, neglect, modification, fire or flood, theft or commercial use, or normal wear and tear;
  • Defects or damages caused by accessories, replacement parts or repair service other than those that have been authorised by Baccarat or Playcorp; or
  • Cosmetic damages that do not impair the function of the product (examples include but are not limited to scratches, water marks, cracks, dents, stains or discolouration to surfaces).

How to claim:

If you would like to make a warranty claim, please contact our customer service team or the retailer that you purchased the product from. You will need your original proof of purchase and provide an explanation as to the nature of the defect.

Repair or replacement:

If your claim is assessed to be valid, any decision to replace or repair a product is to be made by Playcorp in its absolute discretion. If an identical replacement product is not available, the retailer or Playcorp may replace your product with a new product with equivalent features and specification as determined by the retailer or Playcorp and the retail price of the replacement shall not exceed the original purchase price paid for the product.

The costs of claiming:

There is no cost to you for making a claim for a defective product. We will be responsible for all shipping costs for valid claims.

However, we may arrange with you to pick up the replacement or repaired product directly from our business address in certain circumstances. The product will be at your risk whilst in transit between you and the relevant retailer or Playcorp.

Your statutory rights:

The benefits given to you by this warranty are in addition to your other rights and remedies under any laws which relate to these products. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Further contact details:

To receive and further information about a claim within the Warranty Period, simply:

Contact our customer service team on 1300 136 936 or at info@baccarat.com.au

or complete this form.

 

Thank you for choosing Baccarat.