Delivery and Shipping

Delivery:

A confirmation email showing that we have received your order will automatically be sent to you once you have proceeded through to the end of the check out. Once accepted your order will be dispatched by the next Business Day.

Timing of Delivery:

Estimated delivery time within Australia is approximately 2 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding Public holidays in Victoria). Estimated times are to be used as a guide only depending on your location and the availability of stock. Whilst we endeavour to fulfil all orders, please note some items, sizes or colours may not be available at time of dispatch. Your credit card will be refunded for items not available at time of dispatch. If your Product has not arrived after the estimated delivery time, please contact Customer Service on 1300 136 936.

Cancellation or change

It may be possible for you to cancel or change your order if your order has not started the packing process in our warehouse. Please contact one of our Customer Service Representatives on (1300 136 936) or email us and if cancellation or change remains possible, they will assist you.

Shipping Method:

Please note we only ship orders to Australian Postal addresses and post office boxes. Unless otherwise agreed by us, we will deliver your Products to the Australian address indicated on your Order Confirmation. We dispatch all orders using the Australia Post eParcel service. If no-one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Order from your local Post Office. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all Products will pass to you on delivery.

If you have specified a recipient who is not you, for delivery purposes, then you accept that evidence of a signature by a person who identifies themselves as that person at that delivery address, is evidence of delivery to you and fulfilment by us of our responsibility.

Shipping Charges:

All purchases for delivery in Australia will be charged as follows: We offer free standard shipping for all orders of $89 (inclusive of GST) or more.
Orders under the value of $89 (inclusive of GST) will incur a flat rate of $10.00 for standard shipping. 
Our freight and handling fees do not include insurance and we may not be held responsible for any damage, destruction or loss of goods after delivery to Australia Post.
Any applicable shipping charges for your order will be shown during the checkout. 
We may at our discretion offer limited time Free Shipping promotions from time to time based on the following eligibility criteria:

  • Order is placed during the stated promotional period;
  • Free shipping eligibility registration information must be completed in full (incorrect post codes will be advised in the registration process);
  • Free Shipping offer is valid for all Australian territories;
  • Shipping charges will apply to ineligible products/orders; and
  • Offer is not available for commercial or wholesale/bulk orders.

Order Tracking

After your order has been dispatched a confirmation email will be sent to the email address you provided, with an Australian eParcel tracking number. You can track the shipping status of your order at Australia Post